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Support Center

Contact Us

Need direct assistance or have a specific question about a product or order? Contact a member of our support team by completing the form.

Oak Street Health Resources

Do you have a unique request, an idea for a product or event type, or need custom marketing materials created? If so, take a look at some of these company resources.

Frequently Asked Questions

Get answers to some of our most frequently asked questions, access tutorials and helpful tips for using the Oak Street Health Store.

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Frequently Asked Questions

Get answers now to some of our most frequently asked questions.

Oak Street Health Resources

Company guides and internal request forms.

Marketing & Events Compliance Guide

Best practices and procedures for running safe, successful, and compliant in-center and out-of-center events.

View Guide

Oak Street Health Event Guides

Ensure your center’s events run smoothly with the Oak Street Health Event Guides. These detailed resources outline best practices for event planning, execution, and follow-up.

View Guides

Field Request Form

In need of event or marketing support beyond what is available on the store? Complete this form to connect with the central marketing team.

View Form

Provider Marketing Request Form

Schedule photoshoots, request revisions, alterations or updates to provider marketing content.

View Form

Logging In

To log in to the platform, use the “log in” button found in the top right corner of the page. Then, click the “Login with Okta” button. You will be prompted to enter your username and password on the following page. You will use the same username and password combination you use to login to your company-issued laptop and other Okta-enabled platforms. Once you’ve verified your credentials, you will be redirected back to the storefront and should now be logged in.

Access to the store is managed through an integration between our web store vendor, Lake County Press (LCP), and Oak Street Health’s data warehouse. Using information from Workday and Active Directory, a roster of employees and account credentials is provided to LCP through an automated process that runs daily.

While the process that provides the final roster is automated, there is still manual data entry that needs to occur from Oak Street Health’s human resources information system (HRIS) and information technology (IT) teams in order for your account to be processed correctly and enabled on the store platform.

For new hires, account details are usually completed with store access available within 3-5 business days after your start date. If you are not a recent hire, or if your access has been restricted for more than a 3-5 day time period, contact Web Support.

User Permissions

Only apparel items are available for purchase by all Oak Street Health employees. Products outside of the apparel category are limited for purchase only by company budget owners. Speak with your manager if you would like to order some of our print or promotional marketing materials for your center.

If you believe your account should have permission to order materials against a company budget or budgets, please contact Web Support with your name, job title, and the budget permissions you expect to see with your account. Your request will be reviewed by Oak Street Health leadership teams.

Budget access on the Oak Street Health store is granted through an integration with the Data Warehouse. Using information from Workday and Active Directory, employees are categorized into different role-groups, and identified primarily by their job title and primary work location.

Based on this criteria, users are assigned access to Local Marketing, Clinic Operations Excellence, Insurance Agent Engagement, or all budgets for their assigned center, region, division. Because the permissions are defined at the role level, and are not user specific, changes to these permissions often require approval from company leadership.

A complete list of the permissions by role can be found here. If you believe you are receiving the incorrect budget ordering permissions based on your role at the company, please contact Web Support with your name, job title, and the budgets and locations you manage.

Order Support

Personal Purchases:

Yes, you can use both Store Rewards and a credit card. First, select the Store Reward you want to use. Enter the amount you wish to apply from your rewards balance and press "apply." If successful, you'll see a confirmation message. Then, enter your credit card information to pay the remaining balance.

Company Purchases:

If you're using a company budget, you can split the payment across multiple budgets. For example, if your order costs $100, you can choose multiple budget pools to share the cost. If you select two budgets, each will be charged $50, or 50% of the total order cost.

If you need to make changes to an order already in process, please contact Web Support. Be sure to provide the order number in your request.

If you would like to cancel an order, please contact Web Support. Be sure to provide the order number in your request.

If you need to make changes to an order already in process, please contact Web Support. Be sure to provide the order number in your request.

Product Customization

We have recently begun implementing changes to the electronic delivery method for products on the Oak Street Health store. To get a downloadable version of your print materials:

  1. Select “Electronic” as the delivery method on the product detail page.
  2. Add the item to your cart and proceed with checkout as usual.
  3. After completing the checkout process, you will receive an order confirmation email.
  4. The email will include a link to download your requested materials.

Please watch this video for additional information about this delivery process

The business card tool uses information from Workday to create employee business card records. Sometimes, there might be a lag or inconsistency between the tool’s data and the expected output.

If you can't find an employee by location, it might be because their primary work location hasn't been updated in Workday. This change needs to be made by the employee's HRBP. Once updated, the tool should reflect the new information the next business day.

In the meantime, you can still create your business card:

  • Select your desired location.
  • Toggle the “Show people from all locations” switch on.
  • This will display the full company directory, allowing you to create business cards for any employee at any location.

If an employee is not showing up at all, it might mean we are missing some information about them. Please contact Web Support with the employee's name, email address, and primary work location.

The business card tool uses data from Workday to create records. Sometimes, there might be a lag or inconsistency between the tool’s data and the expected information.

Incorrect Job Title

If the job title is incorrect, the change must be made by the employee's HRBP in Workday. Once updated, the correct information should appear in the tool the next business day.

Can't Find an Employee by Location

If you can't find an employee by location, it might be because their primary work location hasn't been updated in Workday. This update also needs to be done by the employee's HRBP and should reflect in the tool the next business day.

In the meantime, you can still create a business card with the desired location information by:

  1. Selecting your desired location.
  2. Toggling the “Show people from all locations” switch on.
  3. This will display the full company directory, allowing you to create business cards for any employee at any location.

If an employee is not showing up at all, we might be missing some vital information about them. Please contact Web Support with the employee's name, email address, and primary work location.

Our provider marketing materials, such as Rack Cards, Provider Highlight One-Pager, and Multi-Provider Highlight Sheet, are populated with data from our company website. Information like location assignments, education background, credentials, and headshots are all provided daily through an integration between the store and the company website. In order to track changes appropriately, please submit your request through the Provider Marketing Request Form.